Our valued clients,
*Updated 14th September 2020*
With the recent announcements we unfortunately will be returning a little later than we previously hoped. As a small business we have continued to adapt and pivot to ensure your safety is paramount and guidelines are followed and respected to every level possible.
The task of rescheduling 2 months of appointments will be substantial, so we really appreciate your patience! We have decided to begin contacting all clients as soon as we have a clearer date for reopening. When closure was first announced in August, we spent the week calling 800+ clients to reschedule from the 14th of September, the expected reopening date.
We will do our best to keep the rebooking process as fair as possible, and will attempt to contact all bookings throughout the additional closures in weekly blocks and offer appointments as following -
If your appointment was booked for the first week from the expected reopening date, we will attempt to fit you in for the first week from the new reopening date.
If your appointment was booked for the third week from the expected reopening date, we will attempt to rebook you by the third week from the new reopening date.
We are still awaiting clarification around the guidelines we may need to follow for trading so this potentially will impact our plans, however we will be doing everything possible to see you all as quickly as we can! Until existing bookings are rebooked our online/new bookings will remain closed, however we will notify via social media once we can reopen this.
On a personal note, your support has been nothing short of incredible. We appreciate each and every one of you and can not wait to see you all again! Our online store will continue to operate for all of your haircare needs, and we promise to keep you updated as things progress.
We have had many clients reach out to offer support and throughout such a difficult time we can’t express how much we appreciate it. If you would like, you can now purchase gift certificates to be applied at your next appointment (link below) which will help our team get through the next few months ahead!
This is a marathon, for every single person in Victoria. We are here for all of you so please if we can help in any way reach out!
Sending all of our love,
Capelli Hair Studio